Public Service Behavior for Increasing Service Quality: The Case of Provincial Government of Sulawesi Tenggara

Taufik Hidayat; Suryani Bunga  Batara; Muhammad Yusuf

Authors

Taufik Hidayat Universitas Halu Oleo
Suryani Bunga Batara Universitas Halu Oleo
Muhammad Yusuf Universitas Halu Oleo

Keywords:

Public Servants, Behavior, Service Quality, Discipline, Responsibility

Abstract

This study aims to determine the behavior of the public servants at the Manpower and Transmigration Office of Southeast Sulawesi Province and to determine the quality of registration and registration services for employment contracting agreements at the Department of Manpower and Transmigration of Southeast Sulawesi Province. This study applied a qualitative descriptive research method. The data were collected using observation, interviews, and documentation. The informants in this study were 7 informants. The results of this study indicate that the behavior of the bureaucratic apparatus at the Department of Manpower and Transmigration is indicated by the existence of discipline and responsibility in carrying out work in this case related to the recording of contract work agreements that This is done so that the community or partners who take care of it obtain convenience and excellent service.

References

Edison, E., & Kurnianingsih, F. (2021). Penguatan Kewirausahaan Melalui Pendampingan Sistem E-Commerce Pada Desa Pesisir Di Kabupaten Bintan. Alfatina: Journal of Community Services, 1(1), 27-34.

Thoha, M. (2005). Administrasi dan kebijakan Publik. Jakarta: Rineka Cipta.

Husna, W. O. A., Justawan, J., & Taufik, T. (2021). Implementation of Bulog Rice Procurement Policy for Realizing Food Security; Study at the Bulog Office of the Divre Sultra. Policy and Social Review, 1(1), 30-36.

Satibi, I., & Ediyanto, E. (2020). Etika dan perilaku birokrasi dalam mendukung penguatan good governance. Jurnal Academia Praja, 3(2), 234-250.

Sinambela, L. P. (2011). Reformasi pelayanan publik: Teori, kebijakan dan. Implementasi. Jakarta: Bumi Aksara.

Mulyaningsih, M. (2018). Analisis perilaku birokrasi terhadap efektivitas organisasi. Kelola: Jurnal Sosial Politik, 1(2), 173-186.

Samnuzulsari, T., & Yudiatmaja, W. E. (2016). Penganggaran Partisipatif di Kabupaten Bima Nusa Tenggara Barat. Dialektika Publik, 2(1), 43-51.

Sartika, D. (2016). Analisis Perilaku Birokrasi Dalam Penyelenggaraan Pelayanan Publik di Kelurahan Lambara Kecamatan Tawaeli. Katalogis, 1(7).

Oliveros, V., & Schuster, C. (2018). Merit, tenure, and bureaucratic behavior: Evidence from a conjoint experiment in the Dominican Republic. Comparative Political Studies, 51(6), 759-792.

Winardi, A. (2004). Teori perilaku birokrasi. Jakarta: Balai Pustaka.

Yoserizal, Y., & Yudiatmaja, W. E. (2010). Strategi Pemerintah Provinsi Sumatera Barat dalam mengembangkan e-government sebagai upaya peningkatan kualitas pelayanan publik. JIANA (Jurnal Ilmu Administrasi Negara), 10(1), 89-100.

Yusnita, Y., Kurnianingsih, F., Soebagiya, D. U., & Zhuhendrix, Z. (2021). Tourism Sector Bureaucratic Reform Strategy in Indonesia during the COVID-19 Pandemic; Cases of Bintan. Policy and Social Review, 1(1), 14-20.