Inovasi Pelayanan Publik Melalui Aplikasi Pelaporan Orang Asing (APOA) di Kantor Imigrasi Kelas II Non TPI Dabo Singkep

Cindea Putri Ananda Iskandar; Jamhur Poti; Okparizan Okparizan

Authors

Cindea Putri Ananda Iskandar Universitas Maritim Raja Ali Haji
Jamhur Poti Universitas Maritim Raja Ali Haji
Okparizan Okparizan Universitas Maritim Raja Ali Haji

Keywords:

Innovation, Public Service, Application

Abstract

The purpose of this study was to analyze the reporting services for foreigners at the Immigration Office Class II Non-Immigration Checkpoints (TPI) Dabo Singkep, Lingga Regency before and after the Alien Reporting Application system was established. This research method uses descriptive qualitative research with 5 (five) informants. person. Retrieval of data that has been collected which is supported by the results of interviews with the success theory approach of Rogers' Innovation. From the results of the study, it can be seen that this research has contributed to service innovation through the online stranger reporting application which has been quite successful, but when viewed from the provision of socialization on the use of the Foreigner Reporting Application (APOA) it has not been maximized and the hotel is less effective in informing the use of the Person Reporting Application Foreigners (APOA) to foreigners. And it needs improvement from the shortcomings to adjust the application to make it easier to access the website.

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