Penguatan Kapasitas Pemerintah Desa Berakit dalam Penyelenggaraan Pelayanan Berbasis Online dengan Menggunakan Metode Workshop
Keywords:
Civil Servants, Public Service, Licensing Service, Village GovernmentAbstract
This community service initiative focused on enhancing the civil servants’ capacity of the Berakit Village Government apparatus in Teluk Sebong Subdistrict, Bintan Regency, to effectively deliver online-based licensing services via a structured workshop methodology. Targeting 25 village officials, the program emphasized practical training on digital platforms such as the Online Single Submission (OSS) system and Village Information System (SIMDES), addressing gaps in digital literacy and administrative efficiency. Pre- and post-training evaluations revealed a 40% average improvement in participants' competencies, fostering greater transparency, speed, and accessibility in public services, aligning with national e-government mandates. Outcomes underscore the workshop's efficacy in bridging digital divides in rural governance, with sustained implementation poised to optimize local economic potentials like mangrove tourism and fisheries.
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