Knowledge Creation in a Community-Based Organization: A Case of Urban Village Infrastructure Development in Batam City, Indonesia

Nafis Laelatullaena; Wayu Eko Yudiatmaja; Ramadhani Setiawan

Authors

Nafis Laelatullaena Universitas Maritim Raja Ali Haji
Wayu Eko Yudiatmaja Universitas Maritim Raja Ali Haji
Ramadhani Setiawan Universitas Maritim Raja Ali Haji

Keywords:

Knowledge Creation, Community-Based Organization, Project Development, Knowledge Management

Abstract

Knowledge creation is critical in development projects as it drives innovation, supports continuous learning, and improves performance outcomes. Despite its importance, limited studies have examined the process of knowledge creation within self-management programs, particularly in the context of the PSPK program. This study investigates the dynamics of knowledge creation in implementing urban village infrastructure development in Batam City, Indonesia. A qualitative method with a case study approach was employed, using documentation and in-depth interviews with urban village management and community members actively involved in the program. The findings demonstrate that knowledge creation is embedded in the implementation activities of the program, emerging through multiple aspects such as social interaction, coordination, socialization, documentation, training, technical guidelines, and personal experience. These elements collectively contribute to generating new knowledge that supports program sustainability. Furthermore, the process reflects the dimensions of the SECI model—socialization, externalization, combination, and internalization—highlighting how tacit and explicit knowledge are continuously transformed and integrated. This study contributes by broadening the understanding of knowledge creation in community-based development projects, reinforcing the applicability of the SECI model, and offering insights into how knowledge processes strengthen participatory governance and local development initiatives.

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